HOW CAN WE HELP?
It is a widely held opinion by website developers that the web browser Internet Explorer (IE) from Microsoft is one of the worst web browsers ever developed. The cost to support programming for these browsers is prohibitive and Wrapco cannot afford to do this anymore. If you choose to use Microsoft then upgrade to IE9 or the latest IE10. For years Microsoft has made programming to suit its browsers extremely difficult for web site developers.
Wrapco suggests that you change to a different web browser. To get the best online experience download and enjoy one of the following web browsers:
Firefox Google Chrome Opera
All the above are excellent and free programs that are quick to download, very easy to install, extremely fast, safe and secure to use and they all give a wonderful online web browsing experience.
Before you start ordering you must make sure that your web browser security settings will allow you to do this. Microsoft Internet Explorer (MS-IE) is renowned for bugs and complications. Please download and install either Google Chrome or Mozilla Firefox for a better online experience. If you must use MS-IE and have browsing problems contact us and we will refer you to online information from MS on how to fix the issue. Note: some corporations will internally block and disallow purchasing on the internet via their corporate computers.
Step 1: Adding items to shopping cart
Browse through the website and click on a product image for more detailed information. When you have found an item/s that you would like to purchase, enter the quantity you would like to order and click on the ADD TO CART button. A display box will appear notifying you that the item you have selected has been added to the shopping cart. This display window can be closed allowing you to continue shopping.
Note: You have not purchased any products at this point. You can change product quantities or delete products later. You can abandon your shopping cart by leaving the Wrapco website.
Step 2: Your shopping cart
To review the product/s you wish to purchase click on the SHOPPING CART in the Added to Shopping Cart display window or the button at the top right hand side of the website banner.
To amend the quantity:
• Change the number in the Quantity box
• Select the quantity update button (blue arrows).
• The cart will update your order.
To delete an item from your cart:
• Click on Delete Product From Cart link beside the product you would like to delete.
Please enter any Discount Code that may be applicable at this time in the discount code field provided. A discount code is a discount offered by Wrapco via promotional material (e.g. Website, Newsletter or Blog). This discount code allows you to receive the discounts deemed at that time. Discounts are normally not available on reduced or sale items. Don't forget to click Save button.
When you are happy with your selections, click the Check Out Now button.
Step 3: Login or Register at the Checkout
When Checking Out you will be asked to Login if you are a returning customer or Register if you are a new customer. However you may choose not to do either and Checkout as Guest customer. If you purchase as a Checkout as Guest then your details will not be recorded for future use. Wrapco highly reccomends that you Register so that you can easily obtain your previous order history as well as the convenience of not having to enter all your shipping details again.
If you are a returning customer, please enter your login name and password. These details were emailed to you when you first registered and may be your email address or you may have altered them in Account to the Login details that you always use.
If you are a new customer please complete all the fields marked with an asterisk (*). Make sure to check that all your information is correct. If you Register an auto response email will be sent to the email address entered in your registration confirming your new login name and password. Initially the login name is always the email address that you registered with. It is best not to change this login name however you can Login and amend both the username and password details in Account. Note: Your login name must be unique, it is how the website identifies you. You will not be able to use a login name already in use by another customer.
Note: Always read the Wrapco Terms and Conditions when registering.
Step 4: Shipping Method
Please select a shipping metod from the choices available. Australian shoppers have the choice between Standard eParcel or Express Post eParcel. eParcel is registered parcel post sent via Australia Post. AusPost requires you to sign for the parcel upon delivery.
For International customers we use EMS Economy Express Courier, the cost to deliver is indicated. EMS requires you to sign for the parcel upon delivery. Click the Save button.
Step 5: Confirm Order
This is the last opportunity to review your order. Take the opportunity to review your billing and delivery information to ensure that the goods arrive to you in a timely fashion. You can also add a note if required. Note: Currently you cannot request special delivery times or locations other than the address you have provided (e.g. "place in my dog Lou's kennel" or "leave behind the gate" are NOT allowed). Click the Confirm Order button.
Step 6: Payment & Credit Card details (256-bit encrypted secure area)
You can now choose a method of payment (please see options further down). If you are paying by Credit Card please ensure that all fields are completed. It is always a good idea to check and recheck the Credit Card information you provide to ensure that it is 100% accurate. If you are happy with your order click the Pay Now button. That's it you have completed your order. If your credit card has processed correctly a new window opens thanking you for the order. A confirmation email is immediately sent to you with your order details included. Please check the confirmation order thoroughly. If you find a problem with your order email Wrapco immediately - firstname.lastname@example.org
No, you do not have to register in order to buy online. If you do not want to register then all we require is for you to enter your correct delivery details each time that you order from us. For casual shoppers this can work well but there is a down side to not registering.
• Yes you will need to always enter your delivery details each time you order, boring.
• You cannot search previous orders or when orders were placed. We cannot save your details if you haven't registered and we won't be able to tell you in the future. Phoning Wrapco also will not work, there are no useable records kept for unregistered sales.
• If you haven't registered there can be no wish list nor can you use quick and easy reordering tools nor shopping cart lists held. If your connection fails or your online purchase is delayed then your shopping cart can time out losing all details and shopping list.
As you can see there are real benefits to registering on Wrapco's website.
Forgotten if you have already registered or lost your Login Name or Password? Go to Account the link is at the very top of our website. Click on the Forgot your Login Name or Forgot your Password links. For security the answer will only be sent to the email address that you used when you registered. You will need access to the email account that you used to register with to be able to retrieve your password or login name.
Are you using a Dial-Up internet connection? As websites become more complex the amount of data that is sent increases exponentially. Dial-up internet connections are very slow and can drop out and break the connection. Using a dial up connection is just not quick enough anymore for this fast paced online world and you should look at investing in a broadband connection. As far as Wrapco is concerned the Australian NBN cannot happen soon enough. It will give all Australians the affordability to connect at speeds that will allow fantastic new experiences in the future including buying online. If you are not connected to Broadband then your order may time out and your shopping list be lost. If this happens you may need to totally exit out of your web browser and start again. It may be quicker to email, phone or fax your order to us but still keep on using the website as a catalogue to look at all the wonderful products that we design and print. Email email@example.com, Freecall 1800 244 745 or Fax 03 9239 5050.
Do you work in a large Company or Government Department? Some Corporations or government departments have internet security systems that do not allow online purchasing by the staff as a security policy. They also may use security blocking for businesses that are not well known. To find out if you or Wrapco is blocked please ask the Company IT manager or look up the organisation's IT policy.
Wrapco is a wholesale website and has a AU$150.00 minimum order value. If your order is under this amount the order will not be processed. Similarly if you phone, email or fax an order to us your order will not be accepted. We are sorry but there cannot be any exceptions. Wrapco does have an online reseller called Inky Co. who does not have a minimum order value. Please visit Inky Co. to purchase retail quantity of Wrapco's products.