FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR MINIMUM ORDER VALUE?

Yes, $150.00. Pay online by credit card, PayPal, phone or Direct Deposit (EFT). Wrapco is a B2B business trading directly with other businesses in Australia and Internationally.

+ I DON'T WANT TO USE MY CREDIT CARD ONLINE - I DON'T HAVE A CREDIT CARD, HOW DO I PAY?

No worries! Place your order online anyway, select the EFT option in the checkout. A small $15 handling fee is charged to pay by phone, or Direct Deposit (EFT).
Wrapco accepts phone payment by Visa, MasterCard or Amex using eWay telephone payment method. If you place an order online to be paid via the phone a confirmation email will explain how phone payments can be made.

We also accept payment by Direct Deposit, select EFT and you will receive a confirmation email with all the payment options on it. Your payment confirms that we have got everything correct with your order. Your payment will need to be confirmed either by eMail or Fax prior to Wrapco shipping the goods.

+ IS MY TRANSACTION SECURE?

Wrapco takes the utmost care and concern for your privacy while you're shopping on our site. Immediately when you start to enter any personal information on our website you are protected by the highest level of security. Wrapco will use your information for the strict management of your order and will not disclose this information to third parties other than than your address details to our delivery partners. Since January 2015 it became illegal to handle credit card payments online without using military grade secure servers. Wrapco uses eWay a PCI DSS compliant payment gateway to handle your credit card payment in a secure manner. Wrapco does not store credit card details ever. All your information is stored in a firewall protected & secure server and is used only for the purpose for which you provided it. Wrapco only uses eWay for all military grade Secure Credit Card Processing. For more details please click here to be taken to the eWay website. 

+ HOW DO I PAY FOR MY ORDER?

Orders can be paid with credit card or PayPal at the checkout or alternatively you can choose the EFT option and direct deposit or phone through your Credit Card details. A small $15 handling fee is charged if you wish to pay by phone or direct deposit (EFT). The only exception to this is if Wrapco has authorised a credit account to be used with an official company purchase order.

+ OOPS! MY CREDIT CARD DETAILS WERE ENTERED WRONG

If you enter the wrong CC number, wrong expiry date or wrong security (CVV) number, your payment will be rejected by our payment processing gateway eWay. You can re-enter the correct CC details and process your order again. Only the paid for order will be shipped.

+ DO YOU SEND OUT SAMPLES BEFORE I BUY?

Yes, we will send samples to you of most of our products. This is especially important if colour matching is essential. Please contact us by email, sales@wrapco.com.au and list the products that you require samples of. We will only mail a maximum of 6 samples. We do not have a sample book. There are certain products where samples are not available.

+ DO I NEED TO REGISTER TO PLACE AN ORDER?

No, you do not have to register to buy online. You can choose to purchase as a guest user. If you do not want to register you will need to enter your correct delivery details each time you order. For casual shoppers this can work well but there is a down side to not registering:
• Yes, you will need to always enter your delivery details each time you order, boring.
• You cannot search previous orders or when orders were placed. We canno­t save your purchase details if you haven't registered and we won't be able to tell you about your previous purchases in the future. Phoning Wrapco also will not work, there are no useable records kept for unregistered sales. 
• If you haven'­t registered there can be no wish list nor can you use quick and easy reordering tools or held shopping cart lists. If your connection fails or your online purchase is delayed then your shopping cart can time out losing all details and your shopping list.
As you can see there are real benefits to registering on Wrapco'­s website.

+ WHY WON'T YOUR SITE LET ME REGISTER?

If you are trying to register, but the site will not let you then possibly you are doing something wrong.
Could it be that you or someone else from your company has already registered? Registered customers are recognised by the email address. After you have registered your email address is always the login name.
 If you think that maybe you might already be registered then go to the next step.

+ I'VE FORGOTTEN MY PASSWORD

Forgotten if you have already registered or lost your Password? Click on SIGN IN at the very top of the website. Select Forgot your Password enter your email address and select Reset My Password. An email will be sent to the email address that you used when you registered with a link to reset your password.

CAN I RESELL YOUR PRODUCTS?

No. The Wrapping Paper Company designs and manufactures gift wrapping products exclusively for complimentary gift wrapping. We want our clients to know that the products that they purchase from us are to be used for this purpose. Wrapco has a sister company, Inky Co. Pty. Ltd. who produces products that are made for retail sales. Inky Co. welcomes wholesale reseller enquiries for their range. You can contact Inky Co. by emailing hello@inkyco.com.au

DO YOU DISCOUNT?

Yes, discounts are offered to customers who wish to place a "large" order. Please call our office to discuss available discounts. 

CAN ANYONE PURCHASE FROM WRAPCO?

Yes, Wrapco sells products to all Australian and International consumers. Often home shoppers will group their orders to meet our minimum $150.00 order value.

HOW DO I TAKE CARE OF GIFT WRAPPING PRODUCTS? 

To keep your gift wrapping materials in premium condition, please store in the dispenser box the product is supplied in or on a dispenser stand. All gift wrapping materials should be stored away from excessive heat, sunlight, moisture, and solvents. Gift Wrap is a paper product and will deteriorate with age. Enjoy while it is at it's premium.
Wrapping paper products will eventually yellow with age and if subjected to direct sunlight or heat. Wrapping paper will absorb moisture from the environment. Gift wrapping kept in humid conditions will absorb moisture, this can cause the paper to deteriorate and cause it to stick together when it dries. Excessive heat can cause the protective anti-scuff waxes in the printing inks to melt. When cooling this can cause the paper to stick.
Solvent based cleaning products used to clean counter tops can effect the inks on gift wrap. Please ensure that your wrapping area is clean and dry before gift wrapping. Perfume and hand creams can leave marks on gift wrap, oil and alcohol can cause the inks to mark and bleed. Always ensure that your hands are clean and dry before gift wrapping. 

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DISPATCHED?

Orders are typically processed and packed next business day. We ask that you allow up to 7 business days for us to ship in case there is a heavy order load during peak periods. If we cannot meet this deadline a customer service representative will call you to explain the situation.
Please note: we try to ship orders as quickly as possible but once it leaves our premises we are not able to control the speed of delivery provided by AusPost.
Delivery in Australia: All orders are delivered within Australia using AusPost. We recommend that you allow up to 7 business days for Australian domestic orders to be delivered. A tracking number will be issued via email to the email address you provide which will enable you to track the progress of your parcel once it is booked on AusPost website (up to 2 days). 
Delivery International: International customers will need to arrange their own shipping. Wrapco will confirm with you once your order is ready for collection.
Holiday Period: Wrapco closes in December each year for a 3 week annual break. During this period you can still purchase online. If you do purchase a payment will be made by you at the time of purchase. Your goods will be shipped within the first 7 days after Wrapco returns from annual break via our normal delivery channels. Wrapco displays the dates we are closed for annual break on the homepage of this website. 

WHAT ARE YOUR DELIVERY CHARGES?

Feight is included in our prices! 
We use AusPost eParcel as our standard delivery service. All our product prices include GST and delivery anywhere in Australia. Delivery is by AusPost eParcel and may take up to 7 days. Please Note* Wrapco is not responsible for the delivery times that AusPost offers. You purchase goods from us and we act as your agent to engage the services of AusPost to deliver on your behalf. We will always assist in finding lost parcels but in the end the responsibility for lost goods, late delivery or incorrect delivery are issues that only AusPost can address. Wrapco takes no responsibility at all for the actions of AusPost. 
Urgent delivery Australia: If you require urgent delivery in Australia you can choose to arrange a pick up by the courier of your choice. 
Please Note* Wrapco cannot and will not guarantee AusPost delivery times. All disputes must be taken up with AusPost. AusPost will deliver to all Australian addresses including PO Boxes & Parcel Lockers. Your order will be delivered by AusPost during the business week. Your signature may be required upon delivery. We recommend using a work address for delivery. Should you not be present to sign for the delivery, a card will be left by AusPost at the delivery address provided and your parcel will be redirected for collection at the closest local post office. Details of which post office will be on the card. A tracking number will be issued via email to the email address you provide which will enable you to track the progress of your parcel once it is booked into the AusPost website by AusPost (up to 2 days). Wrapco requires that all deliveries are signed for when delivered. If you or a representative of your business chooses to opt out of signing for the goods then the liability to do so remains with you or your representative. Wrapco is not responsible for your decision to use Safe Drop as an alternative to signing for the goods.

+ DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, Wrapco accepts International orders. See conditions below:
New Zealand customers: If you are in New Zealand you are lucky. We have built a website for you using NZ$, freight inclusive pricing and to meet NZ GST requirements. Customers in New Zealand can only buy from this site to avoid any confusion. 
All Other Countries: Minimum order of $3000.00 AUD We are excited about supplying to our International customers and we regularly supply our Australian designed and manufactured products to customers in Europe, the Americas, Asia and Africa. All International orders must be paid by Direct Deposit / EFT and you will need to arrange your own shipping. Please contact us for instructions on how to place your order by emailing sales@wrapco.com.au.

+ CAN YOU EXPLAIN WRAPCO'S PRICING?

Our prices include GST and standard delivery to your delivery address in Australia. All prices are shown in Australian Dollars ($AUD) and include 10% GST. Customers residing in Australia will only see $AUD prices to avoid confusion.
International customers will also see $AUD prices including GST (VAT, Tax). Paper products are heavy and international freight costs can be high. Wrapco is not be responsible for any Import Duties, Bank Charges or currency conversion charges you may incur with your country's Customs or credit card provider. 
Wrapco uses eWay, a secure third-party payment processing gateway to keep your credit card details safe. 

 + DOES WRAPCO PROVIDE A GST TAX INVOICE?

We provide an invoice with each shipment. The invoice is attached to the outside of a shipping carton in an plastic envelope marked Invoice Enclosed. 

+ WHAT IS YOUR RETURNS POLICY?

Wrapco strives to provide our customers with quality products and services. We believe a happy customer is a loyal customer who will always come back based on satisfaction. Each order is carefully packed before dispatch to ensure you are getting a quality product. We reccomend that you check your delivery carefully on receiving it. There are no extended warranties on paper goods. Bad storage and adverse environmental conditions can affect the quality of your gift wrap in the future. 
All sales made through the Wrapco website are final. In the case of faulty and defective goods or an incorrect shipment we will happily refund or exchange. We are unable to give exchanges, refunds or credits for change of mind. In Australia if a parcel arrives that has been damaged in transit by AusPost do not sign for the parcel or accept it. AusPost will then return the goods to Wrapco for replacement by return mail. Please tell us that you have done this with an email to sales@wrapco.com.au. We will gladly arrange replacement, exchange or a refund for goods that are supplied in a faulty condition or incorrectly supplied. 
A Faulty Goods Claim Form will be emailed in reply to your faulty goods claim. Please reply with your contact details and the Faulty Goods Claim Form to sales@wrapco.com.au. We reserve the right to refuse a return on any product that does not deem itself faulty or damaged. 
If you believe you have received incorrect goods, please email sales@wrapco.com.au with your order number and contact details and a description of the problem. Wrapco reserves the right to not replace faulty or incorrect goods if the above process is not followed.

+ ARE YOU ENVIRONMENTALLY FRIENDLY? 

Wrapco is very aware of the impact that the products it manufactures may have on the environment. Wherever possible, Wrapco uses environmentally friendly production techniques and materials to ensure that our products are kind to our environment and completely Australian. Wrapco installed a 60kw Solar Panel system onto our factory roof in 2014. This system supplies 100% plus of the power used each year by Wrapco. To augment our power usage in peak times Wrapco uses 100% GreenPower to manufacture the products it produces. 
To read more about our Environmental Impact Policy please click here. Unfortunately we are unable to dictate the production techniques of our imported products, however we endeavour to keep our environment in mind whenever engaging new suppliers. All of our products that are environmentally friendly and produced in Australia are so identified in their descriptions. 

+ ARE YOU AUSTRALIAN?

Yes! The Wrapping Paper Company Pty Ltd is proud to say that we are a family owned Australian company that passionately designs and manufactures right here in Melbourne, Australia.
Wrapco is the only gift wrap roll manufacturer in Australia. The greater proportion of all our products are designed and manufactured here in Australia by us or by our Australian friends. To add to our range, of what we think are beautiful products, we have selected items that we feel compliment these products. Where Australian manufacturers were not available we sourced these products from overseas manufacturers. We hope you like our product range as much as we do.

+ CAN I FIND YOUR PRODUCTS IN A STORE? DO YOU HAVE A SALES REPRESENTATIVE?

No. It is Wrapco's marketing policy to supply you, the end user directly without any middlemen. Our greatest sales tool is word of mouth combined with this website where you are able to view all of our products at your leisure and at a time that you choose. This policy allows our prices to remain low and allows us to continue manufacturing in Australia, keeping quality manufacturing jobs in Australia. 
Sorry, Wrapco does not employ Sales Representatives or Sales Agents who can come and visit you. Wrapco does not knowingly supply to any distributors or resellers. There may be instances where other businesses choose to resell our products at a higher price. We do not condone this, however by law we cannot stop this from occurring. If you like our products and service please tell your friends, if not please tell us, we would love your feedback.

+ ARE THE PRODUCT PHOTOS ON YOUR SITE ACCURATE?

The website offers an "accurate as possible" representation of the product and its colour. Slight variations in colour may occur as the products are often printed on recycled or unbleached paper stock. Colour representation may also vary slightly due to computer image quality and screen settings. Every computer will display images differently. If a specific colour or feel is important to you than we will gladly mail samples to you. 

+ CAN I CANCEL MY ORDER?

Cancellation by Wrapco: Wrapco reserves the right to cancel any order and immediately refund your money.
Cancellation by Purchaser: Should you wish to cancel an order after payment has been accepted, please contact Wrapco by email at sales@wrapco.com.au within six (6) hours. Cancellation of an order after it has been shipped is not possible. Wrapco does not refund orders that are cancelled due to change of mind.

+ WHAT PAYMENT METHODS DO YOU OFFER?

Wrapco accepts payment by Visa, MasterCard or Amex as well as PayPal. We also accept payment by EFT (Direct Deposit). We do not accept payment by cheque.
Paying by Credit Card online? please ensure you enter your Credit Card details correctly. The name on the Credit Card used for payment should match the Invoice contact name on the order. Wrapco reserves the right to cancel any order which we determine does not meet this requirement. You will have the opportunity on the order form to list a third party recipient with a different address if your purchase is for another location.
Don't want to pay by Credit Card over the internet? No worries, we accept Credit Card payment by phone or Direct Deposit however there is an additional $15 charge to cover our handling costs. 

+ CAN I USE A DESIGN OR IMAGE FROM THE WRAPCO WEBSITE?

No. All designs and images are subject to copyright and are wholly owned by The Wrapping Paper Company Pty. Ltd.
Designs, images and any other material used on the Wrapco website may not be used without prior written authorisation. Copyright in the Wrapco website is property of The Wrapping Paper Company Pty Ltd. All material on this website comprises copyright material, trademarks and registered trademarks which are the property of The Wrapping Paper Company Pty Ltd and third parties.
This property may only be used for the purposes of browsing the Wrapco website and acquiring goods from The Wrapping Paper Company Pty Ltd. The designs, images and material on this site is protected by copyright under the laws of Australia and, through international treaties, other countries. Unless otherwise indicated, all rights (including copyright) in all content, images and other material and compilations contained in, or used to create or support, this site, including text, images, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved, by Wrapco. 
If you, whether a person or organisation, are found to be using our copyright material without our direct written permission a commercial useage fee will apply. Alternatively you may be sued for Wrapco's loss of current or future income that the use of our copyright material may cause. The Wrapco has in the past and will in the future prosecute any person or organisation that elects to use our Copyright property and or Trademarks without our specific written authority. 

+ WHAT IS YOUR PRIVACY POLICY?

Wrapco is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured via 256bit encryption. We do not pass on, sell or swap any of your personal details with anyone.
Wrapco uses Cookies to allow you to sign in to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies are tiny files of information that a web site stores on your computer. Cookies can be very useful to you when you shop online because they allow a website to store a cookie file on your computer which can show: 
- What you have in your shopping cart 
- What items you have bought before 
- Other convenient but non-private information 
You must allow Cookies in your web browser setup to be able to shop on the Wrapco website. If you have any questions regarding our privacy policy, please contact us by emailing info@wrapco.com.au 

+ THE DISCLAIMER (EVERY WEBSITE HAS ONE!)

The information contained on the website is provided by The Wrapping Paper Company Pty Ltd (Wrapco) in good faith.
To the best of Wrapco's knowledge, the information is accurate and current. However, Wrapco and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders do not make any representation or warranty as to the accuracy or completeness of the information. 
To the fullest extent permitted by applicable law, Wrapco disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. 
Wrapco makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.