WRAPCO SHIPPING & RETURNS POLICY

IMPORTANT NOTE
Australia Post and Couriers Please have implemented an 'authority to leave' policy on parcels unable to be signed for at the time of delivery.

We highly recommend choosing an address, like a work place, where you are available to sign for your parcel. If this is not an option for you, please closely track your parcel and try to be home when the parcel is delivered. If no-one is available to sign for your parcel or Australia Post and Courier Please determines there is a safe place to leave your parcel they will photograph the parcel in the safe location. If no safe location can be found, the delivery driver will leave a card with details on where you can collection your parcel. We recommend you collect your parcel as soon as possible.

The Wrapping Paper Company will not be liable for for parcels deemed missing or stolen if proof of delivery is provided by Australia Post or Couriers Please. 

 

SHIPPING INFORMATION

WITHIN AUSTRALIA

• Our customers are given the choice between Australia Post and Couriers Please for delivery.

• Shipping costs are calculated at the check out based on the weight of your order and the delivery destination.

• Our dispatch for Australia Post & Couriers Please leaves at noon each day. Wrapco will endeavour to dispatch orders placed before 10am EST on the same day, except at Christmas (October through to the end of December) when orders will be dispatched within 7 business days .

• Wrapco recommends that you allow up to 7 business days for orders to be delivered within Australia. 

• Once your order has been shipped, the order becomes your property and responsibility. Wrapco does not insure your goods for loss or damage while being shipped to you. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with Australia Post or Couriers Please. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

• Please enter your shipping address correctly as once your order is dispatched, Wrapco can not alter the address. If your address is incorrect you will be charged the return to Wrapco as well as the resend postage rates.

TO NEW ZEALAND

• Orders are typically processed and packed same or next business day.

• Our NZPost dispatch occurs each fortnight, other than the month prior to Christmas when we dispatch weekly. Upcoming dispatch dates are displayed on our website.

• NZ GST is included in the price of our products.

• Once your order has been shipped, the order becomes your property and responsibility. Wrapco does not insure your goods for loss or damage while being shipped to you. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with NZPost. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

• Please enter your shipping address correctly as once your order is dispatched, Wrapco can not alter the address. If your address is incorrect you will be charged the return to Wrapco as well as the resend postage rates.

INTERNATIONALLY

COVID UPDATE: Wrapco has suspened all internatonal deliveries to countries other than New Zealand.

• Orders are typically processed and packed same or next business day after payment has been received.

• You will need to arrange for your shipping company to collect your goods from our warehouse in Melbourne, Australia.

• Wrapco will contact you by email with dimensions and weight of the shipment.

• Wrapco will assist with the labelling and preparation of the shipment on your behalf.

• Once your order has been shipped, the order becomes your property and responsibility. Wrapco does not insure your goods for loss or damage while being shipped to you. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with their shipping company. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

• Please enter your shipping address correctly as once your order is dispatched, Wrapco can not alter the address. If your address label is incorrect you may be charged by your shipper to onsend your goods to the correct address.

Please note: Wrapco endeavours to pack orders out as quickly as possible. Once an order leaves our premises we are not able to control the speed of delivery provided by shipping companies. Wrapco is not responsible for the delivery times of an order. Once the order has been dispatched, it is the customer's responsibility to liaise with the shipping company nominated by Wrapco (as notified to you) or you in the case of international deliveries, in regard to date and time of delivery. Wrapco is not liable for the costs of any inaccuracy of shipping information provided to you by Wrapco relating to the date and time of delivery. 

We believe that we have aligned ourselves with excellent delivery partners. There will be times when, despite their best efforts, parcels are delayed in the delivery process. We will always work with our delivery partners to ensure prompt arrival of your products.

TRACKING PARCELS & SIGNATURES

COVID UPDATE: Australia Post & Couriers Please may choose contactless delivery without a signature. This is the choice of the delivery company, Wrapco will not take responsibility for goods stolen due to contactless delivery.

• Customers will receive a tracking number and tracking link as part of our dispatch email, this tracking number and link will enable you to track the progress of your parcel on the Australia Post or Couriers Please websites.

•Please allow up to 24 hours from receiving the dispatch email for your tracking information to be updated.

• Once a parcel has been accepted with Australia Post or Couriers Please you will receive email and text correspondence from them about the delivery progress of your order including on the day of delivery.

• If you are unable to receive your parcel, Australia Post and Couriers Please offer multiple methods of redirection and alternative collection. Please refer to their correspondence or their websites for more information on redirecting your parcel or organising alternative collection.

• Wrapco is unable to redirect parcels that are in transit, this must be done by the parcel receiver.

• Wrapco will arrange deliveries to all Australian and New Zealand addresses. Your order will be delivered by Australia Post, Couriers Please or NZPost during the business week.

• Wrapco strongly recommends that you use a business address for delivery. Should you not be present to sign for the delivery a card will be left by the carrier at the delivery address you provided and your parcel will be redirected for collection at the location provided on the card*.

• Due to fraud & theft it is Wrapco's company policy that we will not, under any circumstances, allow your delivery be left unattended at your delivery address. If someone is not available to sign for the goods your parcel will go to the nearest Post Office. If you or your representative chooses to opt out of signing for the goods then the liability to do so remains with you or your representative. Wrapco is not responsible for your decision to use Safe Drop as an alternative to signing for the goods*.

*Australia Post and Couriers Please have implemented an 'authority to leave' policy on parcels unable to be signed for at the time of delivery. We highly recommend choosing an address, like a work place, where you are available to sign for your parcel. If this is not an option for you, please closely track your parcel and try to be home when the parcel is delivered. If no-one is available to sign for your parcel or Australia Post and Courier Please determines there is a safe place to leave your parcel they will photograph the parcel in the safe location. If no safe location can be found, the delivery driver will leave a card with details on where you can collection your parcel. We recommend you collect your parcel as soon as possible. The Wrapping Paper Company will not be liable for for parcels deemed missing or stolen if proof of delivery is provided by Australia Post or Couriers Please. 

 

PARCEL REDIRECTION IN TRANSIT

If you are unable to be there to receive your parcel, Australia Post and Couriers Please offer multiple methods of redirection and alternative collection. Please refer to their correspondence or their websites for more information on redirecting your parcel or organising alternative collection. Wrapco is unable to redirect parcels that are in transit, this must be done by the parcel receiver.

DELIVERY - SIGNATURES, AUTHORITY TO LEAVE & SAFE DROP

AUTHORITY TO LEAVE
• Due to COVID-19 Australia Post and Couriers Please are now instituting mandatory 'authority to leave' on all parcels. This enables contactless delivery that helps protect courier's health and limit the spread of COVID-19.

• If a parcel is delivered using the 'authority to leave' method, Australia Post and Couriers Please will find and take a photo of your parcel in a safe location as proof of delivery.

• Wrapco is not liable for for parcels deemed missing or stolen if proof of delivery is provided by Australia Post or Couriers Please.

• We highly recommend shipping to your work address where you will be there to receive your parcel.

SIGNATURE ON DELIVERY
• Despite the 'authority to leave' policy,Wrapco has strict instructions with Australia Post and Couriers Please that all parcels must be signed for and must not be left without a signature. Unfortunately, we are unable to control what method of delivery Australia Post and Couriers Please choose at the time of delivering your parcel

• We highly recommend a selecting a work address for delivery.

• Should you not be present to sign for the delivery (and a safe location cannot be found) a card will be left by Australia Post or Couriers Please at the delivery address provided and your parcel will be redirected for collection at the closest local post office or Couriers Please POP or dispatch centre. Details of which post office or dispatch centre will be on the card.

SAFE DROP
• Please note if you elect to have your items safe dropped by the applicable delivery service, Wrapco is not liable for any lost or unlocatable goods.

MISSING PARCELS

MISSING IN TRANSIT
• If you think your order has not been delivered and at least 14 days have passed, let us know asap and we will lodge an enquiry with the appropriate shipping provider.

MISSING OR STOLEN AFTER DELIVERY
• If your order has been delivered but you cannot locate it please contact us immediately so we can lodge an enquiry with the appropriate shipping provider.

• Wrapco is not liable for and will not provide a refund for parcels deemed missing or stolen if proof of delivery is provided by Australia Post or Couriers Please. 

UNCOLLECTED PARCELS
• Wrapco is not liable for goods not collected from an Australia Post or Couriers Please collection point if the parcel is not collected within the allocated pick up time frame. In the instance that goods are shipped back to our warehouse for failure to collect, the buyer is liable for any onward shipping costs.

 

RETURNS INFORMATION

PLEASE CAREFULLY CHECK YOUR DELIVERED GOODS IMMEDIATELY ON ARRIVAL
Wrapco strives to provide our customers with quality products and service. Wrapco believes a happy customer is a loyal customer who will always return to purchase more. Each order is carefully packed before dispatch to ensure you are getting a quality product. All sales made through the Wrapco website are final.

CHANGE OF MIND

Wrapco is unable to exchange, refund or credit except in the case of the goods being faulty or an incorrect shipment.

PARCELS DAMAGED ON ARRIVAL

Wrapco never ships goods in a damaged shipping carton. Should a delivery arrive damaged by Australia Post, Couriers Please or NZPost, do not sign for the goods or accept them.Australia Post, Couriers Please or NZPost will return the goods to Wrapco for replacement by return mail. Please inform us that you have done this with an email to sales@wrapco.com.au or sales@wrapco.co.nz.

FAULTY ITEMS AND DAMAGED GOODS

Wrapco will happily arrange replacement, exchange or a refund for goods that are supplied in a faulty condition or incorrectly supplied.

Wrapco will only do this within the five (5) business days after you received your order. Wrapco requires a digital photograph of the faulty product sent by email along with your purchase order number. A "Faulty Goods Claim Form" will be emailed in reply to your faulty goods claim. Please complete the "Faulty Goods Claim Form" and email to sales@wrapco.com.au or sales@wrapco.co.nz. Wrapco reserves the right to refuse a return of any product that does not deem itself faulty or damaged. If you believe you have received incorrect goods, please email  sales@wrapco.com.au or sales@wrapco.co.nz with your order number and contact details and a description of the problem. Wrapco reserves the right to not replace faulty or incorrect goods if the above procedure is not commenced within 5 business days of you receiving the goods.