WRAPCO SHIPPING & RETURNS POLICY

SHIPPING INFORMATION

WITHIN AUSTRALIA

COVID UPDATE: We are currently dispatching orders with Australia Post and Couriers Please on Tuesday and Thursday at noon.

• Our customers are given the choice between Australia Post and Couriers Please for delivery.

• Shipping costs are calculated at the check out based on the weight of your order and the delivery destination.

• Our dispatch for Australia Post & Couriers Please leaves at noon each day. Wrapco will endeavour to dispatch orders placed before 10am EST on the same day, except at Christmas (October through to the end of December) when orders will be dispatched within 7 business days .

• Wrapco recommends that you allow up to 7 business days for orders to be delivered within Australia. 

• Once your order has been shipped, the order becomes your property and responsibility. Wrapco does not insure your goods for loss or damage while being shipped to you. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with Australia Post or Couriers Please. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

• Please enter your shipping address correctly as once your order is dispatched, Wrapco can not alter the address. If your address is incorrect you will be charged the return to Wrapco as well as the resend postage rates.

TO NEW ZEALAND

COVID UPDATE: Due to increased shipping costs during the Covid pandemic all New Zealand orders will now incur a delivery charge.

• Orders are typically processed and packed same or next business day.

• Our NZPost dispatch occurs each fortnight, other than the month prior to Christmas when we dispatch weekly. Upcoming dispatch dates are displayed on our website.

• NZ GST is included in the price of our products.

• Once your order has been shipped, the order becomes your property and responsibility. Wrapco does not insure your goods for loss or damage while being shipped to you. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with NZPost. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

• Please enter your shipping address correctly as once your order is dispatched, Wrapco can not alter the address. If your address is incorrect you will be charged the return to Wrapco as well as the resend postage rates.

INTERNATIONALLY

COVID UPDATE: Wrapco has suspened all internatonal deliveries to countries other than New Zealand.

• Orders are typically processed and packed same or next business day after payment has been received.

• You will need to arrange for your shipping company to collect your goods from our warehouse in Melbourne, Australia.

• Wrapco will contact you by email with dimensions and weight of the shipment.

• Wrapco will assist with the labelling and preparation of the shipment on your behalf.

• Once your order has been shipped, the order becomes your property and responsibility. Wrapco does not insure your goods for loss or damage while being shipped to you. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with their shipping company. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

• Please enter your shipping address correctly as once your order is dispatched, Wrapco can not alter the address. If your address label is incorrect you may be charged by your shipper to onsend your goods to the correct address.

Please note: Wrapco endeavours to pack orders out as quickly as possible. Once an order leaves our premises we are not able to control the speed of delivery provided by shipping companies. Wrapco is not responsible for the delivery times of an order. Once the order has been dispatched, it is the customer's responsibility to liaise with the shipping company nominated by Wrapco (as notified to you) or you in the case of international deliveries, in regard to date and time of delivery. Wrapco is not liable for the costs of any inaccuracy of shipping information provided to you by Wrapco relating to the date and time of delivery. 

We believe that we have aligned ourselves with excellent delivery partners. There will be times when, despite their best efforts, parcels are delayed in the delivery process. We will always work with our delivery partners to ensure prompt arrival of your products.

TRACKING PARCELS & SIGNATURES

COVID UPDATE: Australia Post & Couriers Please may choose contactless delivery without a signature. This is the choice of the delivery company, Wrapco will not take responsibility for goods stolen due to contactless delivery.

• Once shipped a tracking number will be issued via email to the email address you provide which will enable you to track the progress of your parcel. 

• Wrapco will arrange deliveries to all Australian and New Zealand addresses. Your order will be delivered by Australia Post, Couriers Please or NZPost during the business week and your signature is required upon delivery.

• Wrapco strongly recommends that you use a business address for delivery. Should you not be present to sign for the delivery a card will be left by the carrier at the delivery address you provided and your parcel will be redirected for collection at the location provided on the card.

• Due to fraud & theft it is Wrapco's company policy that we will not, under any circumstances, allow your delivery be left unattended at your delivery address. If someone is not available to sign for the goods your parcel will go to the nearest Post Office. If you or your representative chooses to opt out of signing for the goods then the liability to do so remains with you or your representative. Wrapco is not responsible for your decision to use Safe Drop as an alternative to signing for the goods.

RETURNS INFORMATION

PLEASE CAREFULLY CHECK YOUR DELIVERED GOODS IMMEDIATELY ON ARRIVAL
Wrapco strives to provide our customers with quality products and service. Wrapco believes a happy customer is a loyal customer who will always return to purchase more. Each order is carefully packed before dispatch to ensure you are getting a quality product. All sales made through the Wrapco website are final.

CHANGE OF MIND

Wrapco is unable to exchange, refund or credit except in the case of the goods being faulty or an incorrect shipment.

PARCELS DAMAGED ON ARRIVAL

Wrapco never ships goods in a damaged shipping carton. Should a delivery arrive damaged by Australia Post, Couriers Please or NZPost, do not sign for the goods or accept them.Australia Post, Couriers Please or NZPost will return the goods to Wrapco for replacement by return mail. Please inform us that you have done this with an email to sales@wrapco.com.au or sales@wrapco.co.nz.

FAULTY ITEMS AND DAMAGED GOODS

Wrapco will happily arrange replacement, exchange or a refund for goods that are supplied in a faulty condition or incorrectly supplied.

Wrapco will only do this within the five (5) business days after you received your order. Wrapco requires a digital photograph of the faulty product sent by email along with your purchase order number. A "Faulty Goods Claim Form" will be emailed in reply to your faulty goods claim. Please complete the "Faulty Goods Claim Form" and email to sales@wrapco.com.au or sales@wrapco.co.nz. Wrapco reserves the right to refuse a return of any product that does not deem itself faulty or damaged. If you believe you have received incorrect goods, please email  sales@wrapco.com.au or sales@wrapco.co.nz with your order number and contact details and a description of the problem. Wrapco reserves the right to not replace faulty or incorrect goods if the above procedure is not commenced within 5 business days of you receiving the goods.